Digital Marketing Guide for Small Business | VistaPrint US

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Digital marketing for small business doesn’t have to be complex to be successful. All you need is simple, yet thoughtful, planning and a consistent brand approach.

If your small business is ready to dive into digital marketing, you’ve come to the right place. Our 7-point checklist provides a step-by-step guide to launching a successful digital marketing strategy for any business. Whether you’re starting from scratch or ready to revamp your current strategy, follow these steps to launch an effective and professional online presence.

1. Create a strong brand identity.

Who are you? And who is your brand? Creating a brand identity is essential for a successful digital marketing strategy. It’s important to have an understanding of your company’s mission and what makes it special. Then, project those values into everything you do – from your business name, to the photos you post on your website, to the voice you use on social media.

Building a strong brand image starts with a well-designed logo and picking the right fonts and colors. These visual elements will help make your brand identifiable, and give it a polished, professional feel. Remember: consistency is key when it comes to building your brand, so make sure you stay uniform across your print and digital marketing materials and any communications you send to customers.


Do you need help getting a custom logo for your small business? Create one yourself with Logomaker by VistaPrint, or find a professional at 99designs by Vista to bring your brand to life.

2. Build a website.

Your website is the backbone of your online presence – and often your customers’ first impression of your brand. Even if you’re a brick-and-mortar business that relies on foot traffic, there’s a great chance that your customers are researching you online before they come in. So, it’s essential that you have a professional website.

As you create your website, be mindful of the following elements:


Always include your site’s URL (or a QR code that links to it!) on everything you create – postcards, receipts, brochures, flyers…you get the idea. It’s an easy way to encourage customers to take an actionable next step, and give them a place to find more information about your business.

3. Prioritize great customer service.

In the digital age, news travels fast…and before you know it, you’ve either established a reputation for poor or fantastic customer service. It goes without saying that a good customer support reputation will attract more customers and boost your brand perception.

Taking hours or days to respond to your customers via phone, email, or social media will no doubt leave your customers unhappy with your services. Instead, make sure to provide swift, polite, honest and informative customer service to every customer. Try setting a goal of replying to everyone within 48 hours – and let them know this is the timeframe they can expect. Some channels you can utilize for this purpose are live chat, phone, social media, email and the FAQ section on your site.

4. Establish a social media presence.

Social media marketing should be on top of your list when it comes to digital marketing for small business. It’s a great way to enhance your visibility, gain new traffic and build strong relationships with your current and potential customers without spending a penny.

There are multiple ways to use social media for your benefit, from creating hashtag campaigns and going live to posting deals and running giveaways. The options are endless!

Before you start a social profile for your business, get to know what each platform offers and then choose the one that fits your business and your content most. For example, highly visual content is a great fit for platforms like Instagram and Pinterest, while links to blog posts are great for sharing on Twitter or LinkedIn. Interested in creating video content? Check out TikTok and YouTube.

Again, use your brand’s colors, fonts, logo and voice on your profiles, so when customers search for your business, they see a consistent brand across every platform.

The great thing about social media marketing is that it can be automated. You can bulk schedule your social media posts across all your platforms so you can move on and focus on other areas of your business. Just make sure that you’re posting regularly, and incorporate dynamic visuals, like photos, gifs and videos as they attract higher engagement.


If you’re new to social content creation, start with a template at VistaCreate – just add your logo, photography and brand colors to create something one-of-a-kind for your favorite social channel.

5. Activate email marketing.

Start planning your email marketing campaigns using design templates that include your contact information, business hours and of course, your logo. If you have a sizable customer list, consider splitting it into segments according to certain criteria, such as how often people buy from you, or by the types of products or services they prefer. It might take a little more effort, but targeted emails perform much better than blanket emails, so it’ll be worth your while. Create a schedule so you’re regularly communicating with your subscribers, and remember to always include something useful to the reader, such as a quick tip or how-to. These little touches will help build loyalty and increase your email open rates over the long term.

6. Start a blog.

Blogging is a great digital marketing tactic. As a small business owner, a blog gives you an opportunity to show your personality and highlight topics that wouldn’t necessarily fit into an email or print campaign. (Plus, a blog gives you a lot of opportunity to use those SEO keywords!)

To create a blog, design a page on your website that reflects your brand standards, and start posting! Set a publishing schedule so your readers can expect and anticipate new posts – consider creating recurring columns to keep you on schedule. Maybe every Tuesday you share a before-and-after home makeover experience, or every Saturday you feature a different decor brand you carry in your design shop. A successful blog is about quality, not quantity, so don’t feel pressured to post every day – focus on posting consistently, even if it’s just once a week.

7. Try online advertising.

If you have the money to spend on paid advertising, it can be a worthwhile investment. Online ads are designed to generate more clicks and traffic, which will significantly boost your visibility, and ultimately, your sales. There are so many platforms you can use to place your ads in front of your audience – Google, Facebook, Instagram, Twitter, TikTok and LinkedIn all offer paid ad placement. Paid online advertising can also be in the form of a podcast sponsorship, or an influencer collaboration.

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